New internal assistance services for foreigners´ medical insurance

From January 1, 2023, we are preparing faster and more efficient health insurance assistance services for foreigners, which will be implemented by Pojišťovna VZP, a. s., (PVZP). 

New contacts:

Phone: +420 296 841 333



What can you consult with the operators of the assistance services?

  • health assistance – e.g. I am solving a health problem
  • advice and contacts regarding a medical facility – e.g. which medical facility is the closest, which medical facility should I contact
  • help with ordering or direct ordering to the doctor

What you need to prepare before you call the assistance services

  • card of the insured
  • or insurance policy number

We want your consultation to be as comfortable as possible, so you will be spoken to by native speakers. You can talk to us

  • Czech
  • English
  • Russian
  • new – Ukrainian

All those who take out health insurance for foreigners after 1 November 2022 will only have contacts for the new PVZP assistance service on their insurance contract. If that’s you, you don’t have to worry about anything. Your contacts still remain the same. Until the end of 2022, it is also possible to use the current contacts for the assistance services, which you can find here.

Scan the code to get the contact details for foreigner´s insurance assistance services.