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Reporting an Insurance Event
Below you will find the information you need to report the damage Citizens’ Insurance
Citizens’ Insurance
How is a damage event settled?
The insured event is investigated on the basis of the documentation submitted by you. We will inform you of the result. We recommend submitting all the documents you receive during the insured event along with the Damage Event Notification form.
A statutory three-month period for the liquidation of the insured event begins on the date indicated on the Damage Event Notification as the date of receipt of the documentation.
The right to payment of insurance claims is time-barred for no longer than 4 years after the occurrence of the insured event.
Contact details for the assistance service can be found on the back of the insured person's card
Tel.: +420 272 10 10 10
Please, prepare the following documents for reporting an insurance event:
Citizens’ Insurance
You can report your claim here
Online reporting here
For reporting an insurance event offline, please use the following forms:
It is possible to report an insurance event through the following ways:
BY PHONE
+420 233 006 311
BY EMAIL
oznameni.udalosti@pvzp.cz
IN WRITING
Pojišťovna VZP, a. s.
Oddělení Likvidace pojistných událostí
Lazarská 1718/3
110 00 Praha 1