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Reporting an Insurance Event
Below you will find the information you need to report the damage Citizens’ Insurance
How is a damage event settled?
The insured event is investigated on the basis of the documentation submitted by you. We will inform you of the result. We recommend submitting all the documents you receive during the insured event along with the Damage Event Notification form.
A statutory three-month period for the liquidation of the insured event begins on the date indicated on the Damage Event Notification as the date of receipt of the documentation.
The right to payment of insurance claims is time-barred for no longer than 4 years after the occurrence of the insured event.
Contact details for the assistance service can be found on the back of the insured person's card
Tel.: +420 272 10 10 10
Please, prepare the following documents for reporting an insurance event:
Real Estate Insurance
- Insurance policy No.
- Identification data of the insured person
- In case the event had been investigated by the police, the fire brigade or another body, please state the address and the reference number
- Attach all the documents proving the occurrence of the event, for example an invoice for provided healthcare
- Bank details
Household Insurance
- Insurance policy No.
- Identification data of the insured person
- In case the event had been investigated by the police, the fire brigade or another body, please state the address and the reference number
- Attach all the documents proving the occurrence of the event, for example an invoice for provided healthcare
- Bank details.
Common Civil Liability Insurance
- Insurance policy No.
- Identification data of the insured person
- In case the event had been investigated by the police, the fire brigade or another body, please state the address and the reference number
- Attach all the documents proving the occurrence of the event, for example an invoice for provided healthcare
- Bank details
Employee liability insurance for damage incurred by the employer
- Insurance policy No.
- Identification data of the insured person
- In case the event had been investigated by the police, the fire brigade or another body, please state the address and the reference number
- Attach all the documents proving the occurrence of the event, for example an invoice for provided healthcare
- Bank details
You can report your claim here
Online reporting here
For reporting an insurance event offline, please use the following forms:
Employee liability insurance for damage incurred by the employer
It is possible to report an insurance event through the following ways:
BY PHONE
+420 233 006 311
BY EMAIL
oznameni.udalosti@pvzp.cz
IN WRITING
Pojišťovna VZP, a. s.
Oddělení Likvidace pojistných událostí
Lazarská 1718/3
110 00 Praha 1