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Method of settling complaints
Complaints of policyholders, insured persons and authorised persons are delivered to the address of the insurer’s registered office and are settled in writing, unless the policyholder, the insured person, authorised persons and the insurer agree otherwise.
Registered office of insurance company:
Pojišťovna VZP, a. s.
Lazarská 1718/3
110 00 Prague 1
The aforementioned persons also have the right to file a complaint with the Czech National Bank, Na Příkopě 28, Prague 1, toll-free line 800 160 170, email address: info@cnb.cz.