Reporting an Insurance Event

Reporting an Insurance Event

Accident Insurance

How is a damage event settled?

  1. The insured event is investigated on the basis of the documentation submitted by you. We will inform you of the result. We recommend submitting all the documents you receive during the insured event along with the Damage Event Notification form.

  2. A statutory three-month period for the liquidation of the insured event begins on the date indicated on the Damage Event Notification as the date of receipt of the documentation.

  3. The right to payment of insurance claims is time-barred for no longer than 4 years after the occurrence of the insured event.

Necessary documents

Accident Insurance for Adults
  • Insurance policy No.
  • Identification data of the insured person
  • In case the event had been investigated by the police, the fire brigade or another body, please state the address and the reference number
  • Attach all the documents proving the occurrence of the event, for example an invoice for provided healthcare
  • Bank details

Detailed description:

  • Before contacting us, prepare the mentioned documents.

Medvídek Children’s Accident Insurance
  • Insurance policy No.
  • Identification data of the insured person
  • In case the event had been investigated by the police, the fire brigade or another body, please state the address and the reference number
  • Attach all the documents proving the occurrence of the event, for example an invoice for provided healthcare
  • Bank details

Detailed description:

  • Before contacting us, prepare the mentioned documents.

Accident Insurance

You can report your insurance event here

Documents to download

For reporting an insurance event offline, please use the following forms:

It is possible to report an insurance event through the following ways:

 

AT THE BRANCH

SALES POINTS

BY PHONE
+420 233 006 311

IN WRITING

Pojišťovna VZP, a. s.
Oddělení Likvidace pojistných událostí
Lazarská 1718/3
110 00 Praha 1