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Reporting an Insurance Event
Below you will find the information you need to report the damage Travel Insurance
Travel Insurance
How to proceed in dealing with damages
In the event of a damage event, contact the AXA Assistance service and follow its instructions. The assistance service is available nonstop. You can find the contact details of the assistance service on the back of the policyholder’s card – tel. no.: +420 272 101 010, fax: +420 272 101 001, SMS: +420 606 601 755, email address: info@axa-assistance.cz.
Report the damage event to the insurance company, preferably online, and provide all necessary documents.
We will investigate the damage event based on the submitted documentation and inform you of the result.
Contact details for the assistance service can be found on the back of the insured person's card
Tel.: +420 272 10 10 10
SMS: +420 606 60 17 55
Tel.: +420 226 294 294
E-mail: eurocross@eurocross.cz
Necessary documents
Travel Insurance
You can report your event here
Online report here
Documents to download
What should you do if an insured event occurs?
BY PHONE
+420 233 006 311
BY EMAIL
oznameni.udalosti@pvzp.cz
IN WRITING
Pojišťovna VZP, a. s.
Oddělení Likvidace pojistných událostí
Lazarská 1718/3
110 00 Praha 1
Travel Insurance
Here you can check the status of your insurance event
Check the status here
*Applies only to Travel Insurance, Foreigners’ Health Insurance, Fénix Insurance,
Patron Insurance, Property and household insurance and general liability