Reporting an Insurance Event

Reporting an Insurance Event

Patron Medical Insurance

How is a damage event settled?

  1. The insured event is investigated on the basis of the documentation submitted by you. We will inform you of the result. We recommend submitting all the documents you receive during the insured event along with the Damage Event Notification form.

  2. A statutory three-month period for the liquidation of the insured event begins on the date indicated on the Damage Event Notification as the date of receipt of the documentation.

  3. The right to payment of insurance claims is time-barred for no longer than 4 years after the occurrence of the insured event.

Please, prepare the following documents for reporting an insurance event:

Patron Medical Insurance
  • Insurance policy No.
  • Identification data of the insured person
  • In case the event had been investigated by the police, the fire brigade or another body, please state the address and the reference number
  • Attach all the documents proving the occurrence of the event, for example an invoice for provided healthcare
  • Bank details

Detailed description:

  • Before contacting us, prepare the mentioned documents.

Documents to download

Select and download the appropriate document from the list below.

It is possible to report an insurance event through the following ways:





Pojišťovna VZP, a. s.
Oddělení Likvidace pojistných událostí
Lazarská 1718/3
110 00 Praha 1

Events must be reported without undue delay

For each damage event, fill out one Damage Event Notification form. Always fill in all the fields. Don’t forget to include information about how the money should be sent (by money order or bank transfer) in the form.